Terms & Conditions

SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

We charge rule based optimized delivery charge on each order, you can check that at the time of checkout of your order. In most cases it is 3.5% of total order value or ₹500 only whichever is higher.

How long will delivery take?

All orders are delivery by Road or Train Transportation. Generally we dispatch orders withing 7-10 working days and it takes 5-6 days to reach your place depending on Transpiration feasibility.

What exactly happens after ordering?

All orders are being processed from next working day. If you have selected a printing order then we wait/communicate with you to provide print ready design, design draft share with you, once you approve we process for printing and then manufacturing the final product.

Returns Policy

Returns for Commercial and Residential Customers

All regularly stocked items, with the exception of consumable products, can be returned within 24 hours of receipt, so long as they are unused and in the original packaging. A return credit will be issued to the original payment method upon receipt and inspection of the product(s). Shipping charges paid at the time of checkout will not be credited along with the return. An applicable restocking fee will be deducted from the amount due. Customers are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns.

If your original payment method was made by NEFT, check, or UPI you will be offered store credit or a check refund. If you prefer a check refund, the refund check will only be sent out on Tuesday’s.

Return requests for Special Order products and products shipped direct from the manufacturer must be issued by our Customer Solutions Specialists. Not all Special Order items can be returned.

Returns for Consumable Products We are unable to accept returned consumable products. This allows us to ensure the products are good to use, untampered with, and have adequate shelf life.

Shipping Policy

Call Before Delivery

By requesting a FREE “Call Before Delivery,” the carrier will contact you approximately 24 hours before the estimated arrival of your order to schedule a delivery appointment using the phone number provided at checkout. Selecting this option may add an additional day to your order’s transit time. A 4-hour delivery window is typical; this may vary by carrier and shipping destination.

A “Call Before Delivery” is required for residential deliveries and recommended for businesses with irregular hours (Monday through Friday, 8:00 a.m. to 5:00 p.m. “Call Before Delivery” only applies to the item(s) in your order shipping via common carrier.

If the carrier misses the delivery appointment, they will reschedule it. If you are unavailable to accept your delivery during the scheduled appointment, you will be responsible for any redelivery fees owed to the carrier. Additional fees will apply if you require a time-specific delivery in which the typical 4-hour window needs to be shortened.

If a delivery is unable to be completed because a “Call Before Delivery” was not selected during checkout, the carrier may charge a re-delivery fee in order to reattempt delivery. In these situations, we will contact you via email regarding the fee and charge the card on file if necessary in order to avoid additional fees with the carrier.

Commercial and Residential Shipping Addresses

Commercial carriers will deliver the vast majority of our products to a residential shipping address. If you operate a business out of your home, you must still select “residential” in your shopping cart because the carriers still consider your address residential.

Damaged/Missing/Lost Items – Common Carrier

If any item or packaging is damaged or missing, or if you have any doubt about possible damage, you MUST do the following:

Note it clearly on the delivery receipt before signing

Keep your copy of the delivery receipt

Contact us within 1 business day

Keep the damaged packing materials for inspection

Take pictures of the damaged items and packaging

Though our warehouses give great attention to packaging every order for shipment, damage can occur in transit. In the case of damage we must go to the carrier company to receive reimbursement for these damages. By signing the delivery receipt you are taking responsibility and ownership for the shipment in the condition noted. If part or all of your shipment is damaged and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation for damages. Signing the delivery receipt without noting any damage means that you have received your shipment in acceptable condition.

There are rare occasions where our freight carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to do so. Warehouse checks with the carrier take approximately 3-5 business days to complete. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution.

Damaged/Missing/Lost items – Ground

Upon receiving your order, please inspect it for any damaged, lost, or missing items. If any part of your order is missing or damaged, please keep the items and packaging and contact us within 1 business days of receipt so we can find a solution for you. We may request pictures of the damage to help with this process.

There are rare occasions where our carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to do so. Traces with ground carriers take approximately 1-5 business days to complete. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution.

Delivery Time

Our warehouses strive to have orders processed and ready to ship within 10-15 business days. Most products ship from one of our warehouses within the INDIA. However, since some items will be shipped directly from the manufacturer, delivery times may vary. Common carrier deliveries typically range from 1 to 10 business days for delivery, depending on your proximity to the shipping location. Ground shipping can typically take anywhere from 1 to 15 business days. If your delivery time is over a holiday, please add an additional day for delivery. Our warehouses observe the following holidays: Independence Day, Republic Day, Diwali, Holi, Eid Christmas, New Years, and Chatt-Pooja. Shipping companies may observe additional holidays. All standard ground delivery times and common carrier shipments are estimates and are not guaranteed.

If you need your order more quickly, you may select Second Day or Next Day in your shopping cart (availability dependent on your location). These options guarantee that, as long as the items you’re ordering are in stock, the order will be prioritized in our system and arrive by the end of the following business day (Next Day), or the end of the second business day (Second Day). These options are not available for common carrier orders. Inclement weather may cause shipping delays that are not covered by this guarantee.

These orders must be placed before 2:00 p.m. IST to ship same day and are only available for delivery on business days (Monday through Friday). For orders shipping directly from the manufacturer, shipping cutoff times may vary. Next & Second Day orders received after 2:00 p.m. IST will be processed on the following business day.

Destinations

We primarily ship throughout the India. We also fulfill small parcel shipments to select countries internationally. We are unable to ship to PO boxes, APO/FPO boxes or Viabox at this time. If you plan to ship to a carrier store location such as a FedEx or UPS Store, please be aware that these locations will not accept deliveries from one another. If a shipping carrier deems your address inaccessible for delivery, they will make final delivery at the closest shipping terminal or return the shipment to our warehouse. Contact Customer Solutions if you have any questions.

We also ship to U.S. based freight forwarders; however, you are responsible for contacting them to set up an account before placing an order. Freight forwarders will charge additional fees for their services, which are separate from our shipping and handling charges. We are unable to accept and load customer containers directly from our warehouse locations.

Duties and Taxes

The Ecobags.in is a INDIA-based company, therefore duties and taxes will be assessed on any items shipping outside of the INDIA. Duties and taxes depend on the type of items being shipped, harmonized codes, and the discretion the customs agents have in evaluating these costs. The charge shown on our website’s shipping calculator will not show these fees.

Freight Forwarders

If your order is being shipped to a INDIA based freight forwarder, all of our Shipping Policies apply when it is received into their warehouse. EcoBags.in will not be held responsible for any damaged and/or missing items or material differences should the freight forwarder not follow all applicable Shipping and Returns policies, or should such issues occur in shipment from the freight forwarder’s location to the final destination.